Moving Forward Family Services (MFFS) is a mentorship agency – providing counselling and social work practice opportunities to interns and new graduates beginning private practice. We receive funding for one clinical supervisor (Community Action Initiative, Ministry for Mental Health and Addictions), and through philanthropic support and nominal fees collected, we are able to subcontract with several more clinical supervisors. These supervisors in turn oversees an agency that has over 125 part-time counsellors, social workers and interns on post-secondary practicums, providing support to some of our most vulnerable communities. Community support also comes by way of donated space.
This unique model allows the agency to offer timely, affordable (including free for those with no income) counselling and support without being bound by restrictions based on gender, age, geography or presenting issues. It also allows MFFS to complement existing services (as opposed to competing with them for the same pools of traditional funding) thus reducing pressures on these services. MFFS is committed to building and contributing to healthy, healing communities.
For fastest service please complete self-referral/referral form at attached encrypted link:
(prior to completing, please view information below)
The pandemic forced us to consider online platforms to continue our services … an unintended consequence is that it allowed us to expand our services via these secure online platforms to rural and remote regions, as well as expand across the country.
Our services are intended for those who cannot afford typical private therapy rates (proof may be required) and are not eligible for public services (government-run and government funded direct counselling services within the community).
Please note that our counsellors/social workers are typically newer graduates or interns on school practicums therefore if you are looking for experienced (for example 5-plus years) you should instead contact private therapists or direct service providers within the public sector, such as Fraser Health or Vancouver Coastal Health Mental Health and Addiction Services, Ministry of Children and Family Development (MCFD) Child and Youth Mental Health, School District Counsellors or non-profit agencies in your community that are funded by Health Authorities, Schools Districts or MCFD.
WE PROVIDE LOW BARRIER OUTPATIENT COUNSELLING AND SUPPORT. Please note we are an outpatient, by appointment service.
Do You require URGENT care? Health Authorities, provincial Ministries and School Districts provide urgent and short-term care in British Columbia. Consider accessing these services if in need of urgent care: (while some services offer drop-in, if possible, try calling first as hours may change due to Covid-19) See List below for URGENT resources
NOTE: DUE TO COVID-19 PANDEMIC WE ARE CURRENTLY ONLY PROVIDING ONLINE OR TELEPHONE SERVICES FOR OUR SERVICES WITH INTERNS – THERE MAY BE SOME FEE-FOR-SERVICE PRIVATE COUNSELLORS SEEING CLIENTS IN-PERSON THAT WE CAN REFER OUT TO.
We reserve the right to refuse services to anyone who behaves in a threatening or abusive manner towards any of our staff, interns or volunteers.
Current Language Capacity: (For some languages, there may be limitations in terms of days/times of availability of counsellors) English, Arabic, Urdu (wait list), Punjabi (wait list), Hindi (wait list), Cantonese, Mandarin, Spanish, Malay, Indonesian, Hokkien, and Brazilian Portuguese. Additional languages (minimum fees apply): Bulgarian, Hebrew, Italian and Romanian
Please note services for children 12 and under require consent to provide counselling from any and all legal guardians – by referring a child you confirm you have obtained consent from any and all legal guardians.
We provide the following options for counselling:
-Counselling with a Clinical Counsellor ($50 individual /$65 for couples and families) for those who cannot afford traditional rates (proof may be required). There is no waits for this service. If you chose this option, please be advised that services are provided by the Counsellor (not Moving Forward Family Services); we simply provide the referral to the Counsellor. All subsequent correspondence should be with the Counsellor, and any Client-related material is kept by that Counsellor. If you have extended health and/or other coverage, your fees will first be applied to your insurer at standard rates (you can discuss this further with the counsellor). If you choose this option, the counsellor will contact you directly and you can decide if it is a good fit and whether you wish to proceed. These counsellors will offer the $50-65 fee for up to 6 sessions (or more if you have coverage), and then may assess your financial circumstances.
–$20 services with fully insured, supervised Interns on practicums. Current wait times: 4-7 days. Services in English, Arabic, Mandarin, Punjabi and Spanish only. Note that there may be limited services available evenings and weekends for this service. Online or phone only.
-Services for less than $20 with fully insured, supervised Interns on practicums (‘pay what you can’). Offered in English, Arabic, Mandarin, Spanish, and Punjabi only. 8-10 weeks wait. Note that these services are only available during the weekdays, between 9 am and 4 pm. Current waits: 2 week. Proof of low/no income required for this service. Online or phone only. Up to 4 sessions of free service (with possibility of extension in consultation with supervisor) can be provided to those with no income.
-Our free 12-session CBT coaching program (online or phone). Offered in English only. While program is free, client commits to attending appointments and completing tasks (homework). 2 misses without prior notice will result in cancellation of services. This course presents material in a series of online videos and handouts, supplemented by check-ins and facilitated exercises with the participants. The weekly topics are as followed: Session 1 – Phone contact and Introduction; Session 2 – Introduction and Starting Out; Session 3 – What is Depression / What is Anxiety; Session 4 – Anger Warning Sign and Anger Thermometer and Fair Fighting; Session 5 – Stress Management; Session 6 – Problem Solving and What is Cognitive Behavioural Therapy?; Session 7 – Building Activities and The ABC Model; Session 8 – Balanced Thinking and What are Cognitive Distortions; Session 9 – Dealing with Unhelpful behavior; Session 10 – Sleeping Better and Behaviour Activation; Session 11 – Deep Breathing and Progressive Muscle Relaxation; Session 12 – Healthy Living/Closure
For fastest service please complete form at attached encrypted link:
You can also text 778-321-3054, email email@example.com or call 778-321-3054. To ensure the best match possible, please ensure you have identified which option you are requesting.
If you are a service provider and would like more information, please email us instead of leaving a phone message – we have no admin services and email communication is preferred. Email firstname.lastname@example.org
A missed appointment without 24 hours advance notice will result in a missed appointment fee and/or may result in discontinuation of services.
We reserve the right to refuse services to anyone who behaves in a threatening or abusive manner towards any of our staff, interns or volunteers
Also please not that while we receive numerous referrals from MCFD, Probation and Health Authority sites, they DO NOT fund our services and we may not always be able to accommodate the needs of such referrals.
If requiring URGENT support:
Surrey Urgent Care Response Centre for Adults (19 years and older) with urgent mental health and substance use concerns. Services include: Crisis stabilization; Assessment and psychiatric consultation; Treatment initiation and Connection to community-based services. Address: 13750 96th Avenue, Surrey, BC. Hours of operation: Open every day 8:30 a.m. to 8:30 p.m. Last walk-in appointment accepted at 7:00 p.m. Walk in or call 604-953-6200 for an appointment (recommend calling first if possible)
Vancouver Coastal Health’s Access and Assessment Centre for Adults
803 West 12th Avenue, Level 1 East Entrance Vancouver, BC
The Access and Assessment Centre (AAC) is here to help you, your family member or your friend during a non-life threatening mental health and/or substance use issue.
Call (604) 675-3700 or walk in between 7:30 am – 11 pm
Crisis Line 310-6789
Suicide Hotline at 1-800-SUICIDE (1-800-784-2433)
Crisis Services Canada https://www.crisisservicescanada.ca/en/
The Crisis Line’s Online Services for Adults: www.CrisisCentreChat.ca
The Crisis Centre Distress Services (phone support – 604-872-3311)
Psychological First Aid offered by Psychologists
https://www.psychologists.bc.ca/covid-19-resources or call 604-827-0847
YouthinBC 24/7 crisis line at 1-866-661-3311 or their online chat 12pm – 1am daily
B.C. Mental Health Walk-in Intake Clinics (Child and Youth Mental Health)
Foundry BC offers virtual drop-in counselling sessions by voice, video, and chat to BC’s young people ages 12-24 and their care-givers
– Available to young people in British Columbia ages 12-24 and their care-givers
– Free and confidential
– Easy to access. No referral or assessment required
Call 1-833- FØUNDRY (that’s FØUNDRY with a zero or 1-833-308-6379) or visit https://foundrybc.ca/