Welcome to Moving Forward Family Services’ website!
Our services are intended for those who cannot afford typical private therapy rates (proof may be required) and are not eligible for public services. Please note that our counsellors/social workers are typically newer graduates or interns on school practicums therefore if you are looking for experienced (for example 5-plus years) you should instead contact private therapists or direct service providers within the public sector, such as Fraser Health or Vancouver Coastal Health Mental Health and Addiction Services, Ministry of Children and Family Development (MCFD) Child and Youth Mental Health, School District Counsellors or non-profit agencies in your community that are funded by Health Authorities, Schools Districts or MCFD.
If you are a service provider and would like more information, please email us instead of leaving a phone message – we have no admin services and email communication is preferred.
Our offices are located in Newton, Surrey and Vancouver (Downtown Eastside/Gastown area) British Columbia
-We have some affiliated private counsellors (limited availability) in Vancouver, Port Moody and Abbotsford who charge $50-$65 or more (for those with coverage, fees may be at traditional rates before the lower fee services can be accessed, please discuss with that private counsellor as agency does not collect and keep the fees, the private therapist does) – we will try to link clients to supports in those areas though ultimately may not be able to.
Our $20 and ‘pay what you can’ services with interns on practicum are primarily in Surrey. There may be some very limited availability with interns in Vancouver, but please be advised we may not be able to accommodate anyone seeking lower fee services in Vancouver (depends on intern availability).
We provide the following options for counselling:
-Counselling with a Clinical Counsellor ($50 individual /$65 for couples and families). There is no waits for this service. If you chose this option, please be advised that services are provided by the Counsellor (not Moving Forward Family Services); we simply provide the referral to the Counsellor. All subsequent correspondence should be with the Counsellor, and any Client-related material is kept by that Counsellor. If you have extended health and/or other coverage, your fees will first be applied to your insurer at standard rates (you can discuss this further with the counsellor). If you choose this option, the counsellor will contact you directly and you can decide if it is a good fit and whether you wish to proceed.
-$20 services with fully insured, supervised Interns on practicums. Current wait times: 2-4 weeks. Note that there may be limited services available evenings and weekends for this service. This service is primarily in Surrey but there may be some availability in Vancouver (contact us to find out).
Services for less than $20 with fully insured, supervised Interns on practicums (‘pay what you can’). Note that these services are only available during the weekdays, between 9 am and 4 pm. Current waits: 8-10 weeks. Proof of low/no income required for this service. This service is primarily in Surrey but there may be some availability in Vancouver (contact us to find out)..
For fastest service, Please complete the attached document and email to firstname.lastname@example.org
You can also text 778-321-3054, email email@example.com or call 778-321-3054. To ensure the best match possible, please ensure you have identified which option you are requesting.
We also offer drop-in intake, on a first come first served basis. Note this is not a counselling session, but rather an opportunity to speak to one of our intake workers who will conduct an initial intake interview (which takes approximately 20-30 minutes).
DROP-IN INTAKES are SUNDAYS 12 pm – 2 pm in Newton, Surrey. Please do not drop-in outside of these hours as all other meetings are by appointment only. Note this is not a counselling session, rather it is an initial intake (information gathering) session.
Address: 103 – 12827 76th Avenue Surrey (corner of 128th and 76th, look for the All Care Medical Clinic), across the street from Husky Gas Station. Entry is through room 101 (which faces out towards 128th Street). Parking available in any stalls marked 217, 101, 102, 103.
A missed appointment without 24 hours advance notice will result in a missed appointment fee and/or may result in discontinuation of services.
We reserve the right to refuse services to anyone who behaves in a threatening or abusive manner towards any of our staff, interns or volunteers
Also please not that while we receive numerous referrals from MCFD, Probation and Health Authority sites, they DO NOT fund our services and we may not always be able to accommodate the needs of such referrals.