Moving Forward Family Services (MFFS) is a mentorship agency – providing counselling and social work practice opportunities to interns and new graduates beginning private practice. We receive funding for one clinical supervisor (Community Action Initiative, Ministry for Mental Health and Addictions), and through philanthropic support and nominal fees collected, we are able to subcontract with several more clinical supervisors. These supervisors in turn oversees an agency that has over 125 part-time counsellors, social workers and interns on post-secondary practicums, providing support to some of our most vulnerable communities. Community support also comes by way of donated space.

This unique model allows the agency to offer timely, affordable (including free) counselling and support without being bound by restrictions based on gender, age, geography or presenting issues. It also allows MFFS to complement existing services (as opposed to competing with them for the same pools of traditional funding) thus reducing pressures on these services.  MFFS is committed to building and contributing to healthy, healing communities.

The pandemic forced us to consider online platforms to continue our services … an unintended consequence is that it allowed us to expand our services via these secure online platforms to rural and remote regions, as well as expand across the country to anyone ages 13 and older. 

Please note we are an outpatient, by appointment service. 


Do You require URGENT care? Health Authorities, provincial Ministries and School Districts provide urgent and short-term care in British Columbia. Consider accessing these services if in need of urgent care: (while some services offer drop-in, if possible, try calling first as hours may change due to Covid-19)

Surrey Urgent Care Response Centre for Adults (19 years and older) with urgent mental health and substance use concerns. Services include: Crisis stabilization; Assessment and psychiatric consultation; Treatment initiation and Connection to community-based services. Address: 13750 96th Avenue, Surrey, BC. Hours of operation: Open every day 8:30 a.m. to 8:30 p.m. Last walk-in appointment accepted at 7:00 p.m. Walk in or call 604-953-6200 for an appointment (recommend calling first if possible)


Vancouver Coastal Health’s Access and Assessment Centre for Adults


803 West 12th Avenue, Level 1 East Entrance Vancouver, BC

The Access and Assessment Centre (AAC) is here to help you, your family member or your friend during a non-life threatening mental health and/or substance use issue.

Call (604) 675-3700 or walk in between 7:30 am – 11 pm

Crisis Line 310-6789

Suicide Hotline at 1-800-SUICIDE (1-800-784-2433) 

Crisis Services Canada https://www.crisisservicescanada.ca/en/

The Crisis Line’s Online Services for Adults: www.CrisisCentreChat.ca 

The Crisis Centre Distress Services (phone support – 604-872-3311)

Psychological First Aid offered by Psychologists

https://www.psychologists.bc.ca/covid-19-resources or call 604-827-0847

YouthinBC 24/7 crisis line at 1-866-661-3311 or their online chat 12pm – 1am daily 

B.C. Mental Health Walk-in Intake Clinics (Child and Youth Mental Health)


Foundry BC offers virtual drop-in counselling sessions by voice, video, and chat to BC’s young people ages 12-24 and their care-givers

– Available to young people in British Columbia ages 12-24 and their care-givers
– Free and confidential
– Easy to access. No referral or assessment required

Call 1-833- FØUNDRY (that’s FØUNDRY with a zero or 1-833-308-6379) or visit https://foundrybc.ca/ 




We reserve the right to refuse services to anyone who behaves in a threatening or abusive manner towards any of our staff, interns or volunteers.

Our services are intended for those who cannot afford typical private therapy rates (proof may be required) and are not eligible for public services. Please note that our counsellors/social workers are typically newer graduates or interns on school practicums therefore if you are looking for experienced (for example 5-plus years) you should instead contact private therapists or direct service providers within the public sector, such as Fraser Health or Vancouver Coastal Health Mental Health and Addiction Services, Ministry of Children and Family Development (MCFD) Child and Youth Mental Health, School District Counsellors or non-profit agencies in your community that are funded by Health Authorities, Schools Districts or MCFD.

Current Language Capacity:  (For some languages, there may be limitations in terms of days/times of availability of counsellors) English, Arabic, Urdu (wait list), Punjabi (wait list), Hindi (wait list), Cantonese, Mandarin, Spanish, Malay, Indonesian, Hokkien, and Brazilian Portuguese. Additional languages (minimum fees apply): Bulgarian, Hebrew, Italian and Romanian

Ages: While we offer services to any age group, we are currently limited in the number of child therapists for children ages 12 and under who are able to offer free/’pay what you can’ services. We can refer out to private therapists available who may be able to offer online/telephone counselling at fees outlined below.  Otherwise, please contact funded services in your area, such as your child’s school counsellor or MCFD’s Child and Youth Services, in order to access more timely services. Please note services for children 12 and under require consent to provide counselling from any and all legal guardians – by referring a child you confirm you have obtained consent from any and all legal guardians. 

If you are a service provider and would like more information, please email us instead of leaving a phone message – we have no admin services and email communication is preferred.  Email counsellor@movingforwardfamilyservices.com

Our offices are located in Newton, Surrey and Vancouver (Downtown Eastside/Gastown area) British Columbia. Due to coronavirus pandemic we are only offering online and telephone services.

-We have some affiliated private counsellors (limited availability) in Vancouver, Port Moody and Abbotsford who charge $50-$65 or more (for those with coverage, fees may be at traditional rates before the lower fee services can be accessed, please discuss with that private counsellor as agency does not collect and keep the fees, the private therapist does) – we will try to link clients to supports in those areas though ultimately may not be able to. Due to coronavirus pandemic we are only offering online and telephone services.

Our $20 and ‘pay what you can’ services with interns on practicum are primarily in Surrey. There may be some very limited availability with interns in Vancouver, but please be advised we may not be able to accommodate anyone seeking lower fee services in Vancouver (depends on intern availability).  Due to coronavirus pandemic we are only offering online and telephone services.

We provide the following options for counselling:
-Counselling with a Clinical Counsellor ($50 individual /$65 for couples and families). There is no waits for this service. If you chose this option, please be advised that services are provided by the Counsellor (not Moving Forward Family Services); we simply provide the referral to the Counsellor. All subsequent correspondence should be with the Counsellor, and any Client-related material is kept by that Counsellor. If you have extended health and/or other coverage, your fees will first be applied to your insurer at standard rates (you can discuss this further with the counsellor). If you choose this option, the counsellor will contact you directly and you can decide if it is a good fit and whether you wish to proceed. 

-$20 services with fully insured, supervised Interns on practicums. Current wait times: 2-4 days. Note that there may be limited services available evenings and weekends for this service. This service is primarily in Surrey but there may be some availability in Vancouver (contact us to find out).

Services for less than $20 with fully insured, supervised Interns on practicums (‘pay what you can’). Note that these services are only available during the weekdays, between 9 am and 4 pm. Current waits: 1 week. Proof of low/no income required for this service. This service is primarily in Surrey but there may be some availability in Vancouver (contact us to find out)..


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You can also text 778-321-3054, email counsellor@movingforwardfamilyservices.com or call 778-321-3054. To ensure the best match possible, please ensure you have identified which option you are requesting.

We also offer drop-in intake, on a first come first served basis. Note this is not a counselling session, but rather an opportunity to speak to one of our intake workers who will conduct an initial intake interview (which takes approximately 20-30 minutes). 

DROP-IN INTAKES are  SUNDAYS 12 pm – 2 pm in Newton, Surrey. Please do not drop-in outside of these hours as all other meetings are by appointment only. Note this is not a counselling session, rather it is an initial intake (information gathering) session.

Address: 103 – 12827 76th Avenue Surrey (corner of 128th and 76th, look for the All Care Medical Clinic), across the street from Husky Gas Station. Entry is through room 101 (which faces out towards 128th Street). Parking available in any stalls marked 217, 101, 102, 103.

Due to coronavirus pandemic these Drop-In Intakes have been cancelled.


A missed appointment without 24 hours advance notice will result in a missed appointment fee and/or may result in discontinuation of services.

We reserve the right to refuse services to anyone who behaves in a threatening or abusive manner towards any of our staff, interns or volunteers 

Also please not that while we receive numerous referrals from MCFD, Probation and Health Authority sites, they DO NOT fund our services and we may not always be able to accommodate the needs of such referrals.