Our services are intended for those who cannot afford typical private therapy rates and are not eligible/face long waits for public services. Please note that our counsellors/social workers are typically newer graduates or interns on school practicums therefore if your client is looking for experienced (for example 5-plus years) you should instead refer to private therapists or to direct service providers within the public sector, such as Fraser Health or Vancouver Coastal Health Mental Health and Addiction Services, Ministry of Children and Family Development (MCFD) Child and Youth Mental Health, School District Counsellors or non-profit agencies in your community that are funded by Health Authorities, Schools Districts or MCFD.
Please be advised that we typically make contact with clients within one week of a referral, and will make several attempts to reach the client. If after leaving messages with a referred client we do not hear back from them, we ultimately close the referral. We find quite often referred clients do not follow up with our efforts to contact them.
In the unlikely event that, after one week, the client advises no one has contacted them, please ask them to attend our drop-in intake session.
DROP-IN INTAKES are first come, first served SUNDAYS 12 pm – 2 pm
Address: 103 – 12827 76th Avenue Surrey (corner of 128th and 76th, look for the All Care Medical Clinic), across the street from Husky Gas Station. Entry is through room 101 (which faces out towards 128th Street). Parking available in any stalls marked 217, 101, 102, 103.
Please ask clients not to drop-in at other times as sessions are otherwise by appointment and we have no admin available to meet with them. If client cannot attend the drop-in intake session, they can email email@example.com or text/call call 778-321-3054.
We offer a menu of services, and no one will be turned away based on their financial circumstances. At the same time, as noted our services are intended for those who cannot afford traditional therapy rates and who may not be eligible or face long waits for funded services (services offered by Health Authority, Ministries, School Districts or funded non-profit counselling programs). Clients can see a clinical counsellor (minimum fees apply) or a supervised, insured intern on practicum. Over time we have found that there were a high number of no shows with clients asking for free services, and thus have asked clients to instead ‘pay what you can’ (though if client insists they cannot pay, we can provide a free service, but expect them to commit to attending for appointments as arranged).
We are committed to reducing barriers to accessing services, and feel with the above outlined methods no client who is truly in need of counselling, and is motivated to access it, would not be able to do so in a timely fashion. If you have any queries, please email us firstname.lastname@example.org
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